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Inner Healing Hypnosis Clinic Inc.

Effective Date: June 27, 2025

Last Updated: July 20, 2026

Website: www.innerhealinghypnosis.ca

Contact: hello@innerhealinghypnosis.ca | +1 (416) 587-9800

This Policy applies to consultations, hypnosis sessions, prepaid services, packages, personalized materials, and other services purchased from the Clinic.

Hypnosis Gift Vouchers are governed principally by the separate Hypnosis Gift Voucher Policy & Terms. Where a voucher is used to book a service, the appointment provisions in this Policy also apply.

1. Cancellation and Rescheduling

Clients are asked to provide at least 24 hours’ notice when cancelling or rescheduling an appointment.

Notice may be provided by email at hello@innerhealinghypnosis.ca by telephone, text message, or WhatsApp at +1 (416) 587-9800, or through the approved booking system when available.

Notice is effective when received by the Clinic.

2. Late Cancellations and No-Shows

A cancellation made with less than 24 hours’ notice, a missed appointment, or a failure to attend may result in a fee equal to 25% of the scheduled service price.

For a prepaid service or package, the Clinic may instead deduct the applicable fee from the amount paid or require payment before another appointment is booked.

Emergencies and exceptional circumstances may be reviewed reasonably on a case-by-case basis. An exception in one situation does not create an ongoing waiver.

3. Late Arrival

Clients are expected to arrive or log in on time.

A session may still end at the originally scheduled time when a client arrives late. If a client is more than 20 minutes late, the Clinic may reschedule or cancel the appointment and may apply a fee equal to 25% of the scheduled service price.

4. Clinic-Initiated Changes

If the Clinic must cancel or reschedule an appointment, reasonable efforts will be made to notify the client and offer an alternative time.

The Clinic is not responsible for indirect costs resulting from an appointment change, except where liability cannot legally be excluded.

5. Completed Services

Fees for completed consultations, sessions, personalized services, and delivered personalized materials are non-refundable, except where a refund is required by law.

Hypnosis is collaborative and individual experiences vary. Dissatisfaction with an outcome does not by itself establish entitlement to a refund.

6. Unused Prepaid Sessions and Packages

Requests concerning unused prepaid sessions or packages will be reviewed in accordance with the package terms, services already provided, discounts applied, missed appointments, administrative work completed, and applicable law.

When a refund is approved, the value of services already used may be recalculated at the regular single-service price before the refundable amount is determined. Payment-provider charges that are not recoverable by the Clinic may be deducted only where permitted by law and clearly disclosed.

7. Personalized Digital Materials

Personalized recordings, scripts, worksheets, and other digital materials are non-refundable once prepared and delivered, accessed, downloaded, or sent, except where required by law.

Where a material error was caused by the Clinic, the Clinic may correct or replace the affected material.

8. Promotions and Special Offers

Promotions, discounts, and special rates are subject to the specific terms stated at the time of purchase or booking.

Promotional offers cannot be combined with another promotion, package, discount, Gift Voucher, or special rate unless the Clinic expressly confirms otherwise.

9. Hypnosis Gift Vouchers

Hypnosis Gift Vouchers are digital monetary-value vouchers governed by the Hypnosis Gift Voucher Policy & Terms.

Voucher purchases are final and non-refundable except where required by law. A voucher cannot ordinarily be used to pay a cancellation, late-cancellation, late-arrival, rescheduling, or no-show fee.

When an appointment booked with a voucher is cancelled or rescheduled within the required notice period, the unredeemed voucher remains available for a future eligible booking.

10. Concerns About a Service

A concern should be communicated to the Clinic as soon as reasonably possible so it can be reviewed respectfully and professionally.

Nothing in this Policy limits a consumer right or legal remedy that cannot legally be waived.

11. Relationship with Other Policies

This Policy should be read together with the Terms & Conditions, Disclaimer, Privacy Policy, Hypnosis Gift Voucher Policy & Terms, and applicable booking or package terms.

The more specific policy governs the subject it addresses.